Frequently Asked Questions

Yes, we provide onsite and in-office product demonstrations. Demos are free of charge within NCR. For locations outside NCR, the client shoulders the travel expenses. All demonstrations must be scheduled in advance.

Yes, we conduct ocular inspections. They are free within NCR, and for locations outside NCR, the ocular may still be free depending on the size and scope of the project.

Before scheduling an onsite visit, we first request photos, plans, and site information so we can do initial assessment and costing without immediately going to the location. This helps us determine whether an onsite ocular is necessary.

Yes, we offer nationwide installation and delivery, including Visayas and Mindanao. Installation fees vary depending on the project scope and location. We also assist with fast processing of signage permits when required.

Yes. We fabricate mounting structures in-house and can also outsource when needed. We conduct a site survey to ensure the structure matches the exact requirements of the installation.

However, please note that Structural Plans, Structural Analysis, and Signage Permits are not included in the standard package. These can be provided upon request and will incur additional costs.

Yes. We provide remote and onsite technical support during office hours. Our team assists with both hardware and software concerns, and we offer quarterly preventive maintenance to keep your displays performing at their best. We respond to support requests within 24 hours. After the warranty period, service and repair fees will apply.

Yes. We keep local stock of spare parts, and if a part isn’t available, we can order it for you. You can also continue to avail repairs and service after the warranty period. Service and parts will be shouldered by the client

P1.2–P2.5 → Ideal for lobbies, retail, control rooms, and premium spaces

P3–P4 → Good for halls, auditoriums, and general indoor displays

Mediacast helps match pixel pitch to your actual viewing distance so you don’t overspend.

Indoor LEDs are fully customizable. You can build any size or aspect ratio, from a simple 16:9 wall to a curved, corner-wrapped, or column-wrapped setup. We like curving it.

For standard walls, installation can take 1–3 days depending on size and mounting requirements. Custom shapes or large walls take longer. Mediacast handles everything from structure to calibration.

Yes, images, videos, animations, dashboards, announcements, and more. With the Cayin 2200 MP or any of our supported players, content scheduling, layouts, and updates are easy.

Indoor LEDs are designed for close-range viewing. They use finer pixel pitches, higher color accuracy, and balanced brightness levels to deliver crisp visuals without glare. Outdoor LEDs, on the other hand, are built for sunlight, weather, and long-distance visibility.

Yes, if it’s a touchscreen kiosk. They can run apps, websites, maps, forms, and other interactive tools.

Yes. They’re built with reinforced enclosures, proper ventilation, and tempered or laminated glass for public environments.

Typical sizes include 32”, 43”, 55”, 65”, 75”, 85”depending on audience distance and content requirements.

• Malls & retail
• Schools & universities
• Government offices
• Hotels & resorts
• Transport terminals
• Hospitals & clinics
• Corporate lobbies

No. Information kiosks can be interactive or not.

Mediacast offers:

• Interactive (touch-enabled) kiosks – for searching, wayfinding, forms, and self-service
• Non-interactive kiosks – for digital posters, ads, and static information displays

Interactive boards combine:

• A touchscreen panel
• Built-in computer or external PC input
• Digital whiteboarding tools
• Wireless screen sharing

Mediacast provides after-sales support for all installations.

55”, 65” 75”, 86”. These are ideal for classrooms, training rooms, and conference rooms. Larger custom sizes are available upon request.

Yes. With 20-point multi-touch, several users can interact at once—perfect for brainstorming sessions, classroom activities, and collaborative workshops.

• Schools and universities
• Conference and boardrooms
• Training centers
• Studio classrooms
• Collaborative workspaces

Very minimal mainly screen cleaning and occasional software updates. Hardware service is fast and straightforward.

Outdoor LEDs are engineered to withstand sunlight, heat, rain, dust, and 24/7 operation. They use higher brightness levels, weatherproof cabinets, and stronger components. Indoor LEDs focus on close-range clarity; outdoor LEDs focus on visibility and durability.

Yes. Outdoor displays use IP65–IP67 protection on the front to resist rain, moisture, and dust. Cabinets are sealed to prevent water ingress while maintaining airflow.

Outdoor LEDs use front or rear serviceable modules, depending on the structure.
Maintenance typically includes:

• Cleaning dust and dirt
• Checking wiring and cabinet seals
• Replacing worn modules (rare and easy)

Mediacast provides after-sales support for all installations.

Outdoor displays don’t require ultra-fine detail because viewers are farther away. Common choices:

• P6–P10 for large billboards and highways
• P4–P6 for storefronts, open areas, and shorter viewing distances
• P2.5–P4 for premium outdoor/indoor hybrid areas (malls, covered walkways)

Yes, usually. Requirements vary by LGU and building management. Mediacast can guide you through standard billboard and signage compliance.

No. They are not TVs.

Video walls use commercial-grade monitors, not consumer televisions.

• 24/7 operation
• Higher brightness
• Thinner bezels
• Advanced color accuracy
• Professional mounting and alignment

They look similar to TVs but are engineered for business, retail, and corporate environments.

Video Wall (LCD monitors) – Ultra-sharp, color accurate, cost-effective; has thin bezels.

LED Wall – No bezels, higher brightness, customizable to any shape.

Choose Videowall when you want the clarity of a monitor but on a massive combined display.

Everything. Videos, dashboards, CCTV feeds, presentations, announcements, ads, live data.

With Cayin 2200 MP, you can schedule content, split screens, or control them remotely.

Not at all. Maintenance is simple

• Regular cleaning
• Periodic calibration
• Easy replacement of individual monitors if needed

• Corporate lobbies and boardrooms
• Control rooms and monitoring centers
• Malls and retail stores
• Universities and auditoriums
• Hotels, casinos, and convention halls